Articles on: Exchange

Managing Exchange Online Services

Managing Exchange Online Services

Exchange Online:

Description: Microsoft Exchange Online Server is a calendaring and mail server developed by Microsoft that runs exclusively on the cloud, so it’s with you all the time.

Basic Usage:

Work smarter with business – class email and calendaring. It adapts to your work style. An intelligent inbox, powerful calendaring, and fast track productivity library. How to create a group there are four types of groups that can be created from the MS admin center and the exchange admin center.

Types of groups:

MS 365: Create a group email to collaborate. You can also add MS teams for group conversations, files, and calendars. Distribution: Create an email address for a group of people 

Mail-enabled security: A distribution list that can also be used to control access to OneDrive and SharePoint.


Controls access to OneDrive and SharePoint and can be used for mobile device management for MS 365.
Login to exchange admin center
Click on Recipients then Groups

Click add a group

Figure 1 Add a group

Select group type

_Figure 2 Select group type_

Give basic information, owners, members, email address and privacy type.
Click create group after reviewing details.

_Figure 3 Create group_

How to create shared mailbox:

A shared mailbox can be used by a group of people, like a support team, to receive and send email from
the same email address. Select a shared mailbox to add or remove members, set up automatic replies,
manage aliases, and more.
Click on recipients then mailboxes
Click on add a shared mailbox

_Figure 4 add a shared mailbox_

Give display name, email address and alias
Then click on ‘create’

_Figure 5 shared mailbox_

After that, you can add users to this shared mailbox and collaborate.

How to add a contact:

Click on Recipients then contacts
Click on add contacts

_Figure 6 add contacts_

Give contact type (mail user), then provide name, email, alias, user ID and password

if contact type is (mail contact), then provide name, email, company, work phone, mobile phone
and organizational detail
review and click on ‘Add.’

_Figure 7 Click on ‘Add’_

How to message trace:

Find all messages or find specific messages sent by senders and recipients. Refine further by selecting a
date range or adjusting the advanced settings.
Click on mail flow then message trace
Here you can use prebuild trace as well as start a new trace. To start a new trace, click on ‘+start
a trace’

_Figure 8 +start a trace’_

Give sender, recipients, time range and type of report you want (summary, enhanced summary,
extended information)
Click ‘search.’

_Figure 9 Click ‘search’_

How to create rules:

You can create different rules in exchange online; for example, if you receive an email from a user, it
automatically gets deleted or forwarded to another user. To create these types of rules:
Click mail flow then rules
Click on ‘+new’ then create a new rule

_Figure 10 new rule_

Give the following detail to the rule name, apply this rule if.., do the following..., the severity
Then click ‘save’ and your rule is created.

_Figure 11 click ‘save’_

You can furthermore delete, edit and copy the created rules as well.

Updated on: 31/01/2023

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