How to Troubleshoot Mails Send/Receive at Startup of Outlook
**Email Not Being Recieved**
To resolve this behavior, create a new Send/Receive group in Outlook:
In the Send and Recieve section, click Send/Recieve Groups.
Under Define Groups, click the Group, and then click Copy.!(https://storage.crisp.chat/users/helpdesk/website/2a9dbe7db445de00/cea820b1-20ed-42b3-bfbf-4facb9_xcc6g5.png)
Under Send/Receive Group Name, type the new group name, and then click OK.
Under Group Name, click the old group name.
Under both When Outlook is Online and
When Outlook is Offline, click to clear the check box for
Include this group in Send/Receive** (F9).!(https://storage.crisp.chat/users/helpdesk/website/7e517693256efc00/7660d477-4449-45c0-8c38-44d9e2_rf7gts.png)
Quit Outlook, and then restart Outlook.
Updated on: 31/01/2023