How to Remotely Access a Device Using Intune
In the Azure portal, select All Services, and search for Microsoft Intune.
In Microsoft Intune, select Devices, and then select All devices.
From the list, select the device that you want to remotely administer. In the device Overview, select New Remote Assistance Session.
After Intune connects to the TeamViewer service, you'll see some information about the device. Connect to start the remote session.
When you start a remote session, an end user sees a notification flag on the Company Portal app icon on their device. A notification also displays when the app opens. The user can then accept the remote assistance request.
In Microsoft Intune, select Devices, and then select All devices.
From the list, select the device that you want to remotely administer. In the device Overview, select New Remote Assistance Session.
After Intune connects to the TeamViewer service, you'll see some information about the device. Connect to start the remote session.
When you start a remote session, an end user sees a notification flag on the Company Portal app icon on their device. A notification also displays when the app opens. The user can then accept the remote assistance request.
Updated on: 31/01/2023
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