Articles on: Intune

How to Remotely Access a Device Using Intune

In the Azure portal, select All Services, and search for Microsoft Intune.
In Microsoft Intune, select Devices, and then select All devices.![](https://storage.crisp.chat/users/helpdesk/website/559555d8858c3400/6035c506-38c6-4eee-8b5e-fcf591_1f2of16.png)
From the list, select the device that you want to remotely administer. In the device Overview, select New Remote Assistance Session.![](https://storage.crisp.chat/users/helpdesk/website/77aab578bbc98400/6a272256-d5f7-469b-8d4c-1338e3_hbp16p.png)
After Intune connects to the TeamViewer service, you'll see some information about the device. Connect to start the remote session.



When you start a remote session, an end user sees a notification flag on the Company Portal app icon on their device. A notification also displays when the app opens. The user can then accept the remote assistance request.

Updated on: 31/01/2023

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